WinBig21 Casino Privacy Policy
At WinBig21 Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at the WinBig21 online casino. By registering an account and using our platform, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully before providing any personal information to us.
1. Who We Are
WinBig21 Casino is owned and operated by Bonne Chance Group, a company incorporated, licensed, and regulated by the Government of Curaçao. Our official website is located at https://winbig21.casino/. We operate as the data controller responsible for your personal information collected through our WinBig21 mobile casino, instant play platform, and downloadable desktop client. If you have any questions about how we handle your data, you may contact us at support@winbig21.casino or reach our international support line at (+1) 718 732 0154.
2. Information We Collect
When you create an account and use our services at WinBig21, we may collect the following categories of personal information:
- Full name, date of birth, and government-issued identification details
- Contact information including your email address, postal address, and telephone number
- Financial data such as payment method details, deposit and withdrawal history, and transaction records
- Login credentials, including your username and encrypted password used for WinBig21 casino login
- Device information, IP address, browser type, and operating system data
- Gaming activity, session history, wagering patterns, and bonus usage records
- Communications you send to our customer support team via live chat, email, or telephone
- Documents submitted for identity verification, such as copies of ID, passport, utility bills, and card authorization forms
We collect this information directly from you during registration, through your ongoing use of the WinBig21 Casino platform, and automatically via technical means such as cookies and server logs.
3. How We Use Your Information
At WinBig21, we use your personal data for a number of clearly defined purposes. We do not sell your personal information to third parties for their own marketing purposes.
3.1 Account Management and Services
We use your data to create and manage your player account, process deposits and withdrawals, verify your identity, and provide you access to our full catalogue of 978 games. Our WinBig21 Casino login systems rely on your credentials to ensure the security and integrity of your account at all times.
3.2 Compliance and Verification
We are required by our Curaçao gaming licence to conduct identity and age verification checks. You must be of legal gambling age in your jurisdiction to use our services. We collect and retain identity documents, including copies of ID or passport, utility bills, and payment method records, to fulfil our legal and regulatory obligations. These documents should be emailed to support@winbig21.casino upon request.
3.3 Bonuses and Promotions
We use your gaming activity and account history to administer bonuses, including our 400% welcome bonus, WinBig21 no deposit bonus offers, cashback promotions, comp points, weekly raffles, and daily tournaments. Our WinBig21 Casino bonus codes and promotional systems require accurate account data to ensure fair distribution and prevent abuse.
3.4 Fraud Prevention and Security
We actively monitor accounts and transactions to detect fraudulent behaviour, bonus abuse, and multi-accounting. Our Fraud department reviews all withdrawal requests as part of our authorisation process. We may share relevant data with law enforcement or regulatory authorities where required by law.
3.5 Customer Support
We use your contact details and account information to respond to your enquiries submitted via live chat (available 24/7), email, or telephone. Our support is available in multiple languages to serve our international player base, including English, German, French, Spanish, Italian, Portuguese, and Japanese.
3.6 Marketing Communications
Where you have given your consent, we may use your contact details to send you information about WinBig21 promo codes, new game releases, special offers, and casino news. You may opt out of marketing communications at any time by contacting us at support@winbig21.casino.
4. Cookies and Tracking Technologies
Our WinBig21 Casino official website uses cookies and similar tracking technologies to improve your browsing experience, analyse traffic, and personalise content. Cookies help us remember your preferences, maintain your session during WinBig21 casino instant play, and ensure proper functionality across our desktop and mobile casino platforms. You may manage or disable cookies through your browser settings; however, please note that doing so may affect certain features of our site.
5. Data Sharing and Third Parties
We do not sell or rent your personal data. However, we may share your information with trusted third parties in the following circumstances:
- Game Providers: Partners such as Rival, Betsoft, Vivo Gaming, Spinomenal, and others may receive limited data necessary for game delivery and fair play auditing.
- Payment Processors: We share financial data with payment service providers including Neteller, Skrill, and banking partners to process your deposits and withdrawals.
- Regulatory Authorities: We may disclose information to the Government of Curaçao or other competent authorities when legally required to do so.
- Fraud Prevention Services: We work with third-party fraud detection services to protect the integrity of our platform and our players.
- Technical Service Providers: We engage IT, hosting, and analytics providers who process data on our behalf under strict confidentiality obligations.
6. Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable law and our regulatory obligations. Please be aware that under our Terms and Conditions, if your account remains inactive for 120 consecutive days without a login or wager, we reserve the right to reclaim the account balance. Once your account is closed, we will retain your records as required by our licence and applicable anti-money laundering regulations.
7. Your Rights and Choices
Depending on your country of residence, you may have the following rights regarding your personal data:
- The right to access a copy of the personal information we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your personal data, subject to legal retention requirements
- The right to restrict or object to certain forms of data processing
- The right to data portability where technically feasible
- The right to withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at support@winbig21.casino. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection law.
8. Security Measures
We take the security of your personal data seriously. Our WinBig21 online casino platform uses SSL4 and 128-bit encryption technology to protect all data transmitted between your device and our servers. Games on our platform run on Rival's cryptographically secure random number generator, which is independently tested and periodically audited. We implement access controls, secure storage practices, and regular security assessments to safeguard your information.
9. Children and Minors
Our services are not intended for individuals under the legal gambling age. We do not knowingly collect personal data from minors. If you believe that a minor has registered on our platform, please notify us immediately at support@winbig21.casino so that we can take appropriate action, including closing the account and deleting the associated data.
10. International Data Transfers
As we operate internationally and serve players in multiple markets — including those who access us through WinBig21 mobile casino or our browser-based instant play — your data may be transferred to and processed in countries outside your jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
11. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or the services we offer. When we make significant changes, we will notify you via email or through a prominent notice on the WinBig21 Casino platform. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services following any update constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at WinBig21 Casino, please do not hesitate to contact our support team:
- Email (General): support@winbig21.casino
- Email (Financial): documents@winbig21.casino
- International Phone: (+1) 718 732 0154
- France: (+33) (0)1 789 00368
- Spain: (+34) 91 290 1420
- Live Chat: Available 24/7 on our official website
We are committed to resolving any privacy-related concerns promptly and transparently. Our team at WinBig21 is here to assist you and ensure your experience on our platform is safe, secure, and fully compliant with applicable privacy standards.
Content updated: July 14, 2026